Romans Letting Agents have been managing my Bracknell property for over 10 years, and throughout that time I have found them to be highly professional, knowledgeable, responsive, and extremely supportive. As an overseas landlord, having a reliable and trustworthy managing agent is incredibly important, and Romans have consistently provided excellent guidance and service.
What truly sets them apart, however, is their people — in particular Lisa Fazal, who has been my main point of contact between myself and the tenant.
Lisa is without doubt one of the best property managers I have had the pleasure of working with. She is professional, proactive, calm under pressure, and always provides sound and practical advice on all property-related matters. Being based abroad, I place a huge amount of trust in her judgement, and she has continually exceeded expectations.
Lisa was especially outstanding during a particularly challenging tenancy situation, where her attention to detail, organisation, and willingness to go above and beyond made an enormous difference. She worked closely with all parties involved, ensured important documentation was available when needed, and handled matters with professionalism and care throughout.
Following the tenant’s departure, Lisa carried out an incredibly thorough inspection of the property, including arranging a video walkthrough so I could fully understand the condition of the property from overseas. What impressed me most was her honesty and integrity — she advised not only on what needed attention, but also what did not need replacing, ultimately helping me avoid unnecessary costs. She genuinely treated the property as if it were her own.
Lisa also coordinated seamlessly with contractors, obtaining multiple quotations, reviewing options carefully, and helping me make informed decisions on the works required. Her communication throughout was excellent, and I always felt fully supported and informed.
Overall, my experience with Romans has been exceptional, and much of that is down to the outstanding service provided by Lisa. I would highly recommend Romans to any landlord looking for a professional and dependable letting agency.
